Last Updated: January 1, 2025
Guardian Lock USA Privacy Policy
Guardian Lock USA ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your family's data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our family safety and parental control applications.
🔒 Our Commitment to Privacy
We believe that your family's privacy is fundamental. We use industry-standard encryption and security practices to protect your data, and we never sell or share your personal information with third parties for marketing purposes.
Information We Collect
Personal Information
We may collect the following personal information:
- Account Information: Email address, name, and account preferences
- Device Information: Device identifiers, operating system, and app version
- Usage Data: App usage statistics, feature interactions, and performance metrics
- Location Data: GPS coordinates for location tracking features (with explicit consent)
- Communication Data: Support requests, feedback, and customer service interactions
Automatically Collected Information
Our apps may automatically collect:
- Device specifications and capabilities
- App performance and crash reports
- Network connection information
- Usage patterns and feature interactions
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide and maintain our family safety services
- Feature Functionality: To enable parental control features and device monitoring
- Security: To protect against fraud, abuse, and security threats
- Improvement: To analyze usage patterns and improve our services
- Support: To provide customer support and respond to inquiries
- Compliance: To comply with legal obligations and enforce our terms
Data Security
🛡️ Enterprise-Grade Security
We implement industry-standard security measures to protect your data:
- 256-bit AES encryption for data transmission and storage
- Secure cloud infrastructure with redundant backups
- Regular security audits and penetration testing
- Access controls and authentication protocols
- Compliance with industry security standards
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our services
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Data retention periods include:
- Account Data: Retained while your account is active and for a reasonable period after deactivation
- Usage Data: Retained for service improvement and analytics purposes
- Location Data: Retained only for the duration specified in your settings
- Support Data: Retained for customer service and quality improvement
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt out of certain data collection and processing
- Consent Withdrawal: Withdraw consent for data processing
Children's Privacy
Our services are designed for family use, and we take special care to protect children's privacy:
- We do not knowingly collect personal information from children under 13
- Parental consent is required for children's data collection
- Children's data is processed only for family safety purposes
- Parents have full control over children's data and can request deletion
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:
- Standard contractual clauses
- Adequacy decisions
- Certification schemes
- Other appropriate safeguards
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for app functionality and security
- Analytics Cookies: Help us understand usage patterns and improve services
- Preference Cookies: Remember your settings and preferences
Third-Party Services
Our apps may integrate with third-party services for specific functionality:
- Firebase: For authentication, database, and analytics
- Google Services: For location services and maps
- Payment Processors: For subscription and payment processing
These services have their own privacy policies, and we encourage you to review them.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying in-app notifications
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
📞 Data Protection Officer
For privacy-related inquiries and data subject requests, contact our Data Protection Officer at dpo@guardianlockusa.com