Support & Help Center

Professional support for Guardian Lock USA. Get help with installation, features, troubleshooting, and more from our expert team.

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Email Support

Get detailed help via email. Our expert team responds within 48 business hours with comprehensive solutions.

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Priority Email

Get priority email support with faster response times for urgent issues and technical questions.

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Priority Support

Exclusive priority support for Guardian Lock Pro users. Response within 2-4 hours during business hours.

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Help Center

Browse our comprehensive knowledge base with guides, tutorials, and troubleshooting articles.

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Technical Support

Advanced technical support for complex issues, integrations, and enterprise deployments.

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Feature Requests

Suggest new features or improvements. We value your feedback and continuously enhance our platform.

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⚡ Priority Support - Pro Users Only

Exclusive priority support for Guardian Lock Pro users with faster response times and dedicated assistance.

Priority Support Benefits:

  • ✅ Response within 2-4 hours during business hours
  • ✅ Dedicated Pro support team
  • ✅ Advanced feature assistance
  • ✅ Emergency troubleshooting
  • ✅ Priority ticket handling

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Frequently Asked Questions

How do I install Guardian Lock USA on my devices?

Download the APK files from our download page. Install the parent app on your device and the child app on your child's device. Follow the pairing instructions in the app to connect them securely.

What's the difference between Guardian Lock and Guardian Lock Pro?

Guardian Lock offers essential features for up to 6 devices with basic monitoring. Guardian Lock Pro provides unlimited devices, advanced VPN controls, enterprise security, and priority support.

Is my family's data secure?

Yes! We use industry-standard 256-bit encryption and follow strict privacy policies. Your data is never shared with third parties and is stored securely on our enterprise-grade servers.

How many devices can I monitor?

Guardian Lock allows monitoring up to 6 devices across 3 parents. Guardian Lock Pro offers unlimited device monitoring with advanced management features.

What if I need help with setup?

Our support team is available 24/7 via email and priority support for Pro users. We provide step-by-step guidance and can even assist with remote setup if needed.

Can I upgrade from Guardian Lock to Pro?

Yes! Contact our support team to upgrade to Guardian Lock Pro. We'll help you migrate your existing data and settings seamlessly.

📧 Email Support

support@guardianlockusa.com

⚡ Response Time

Standard: Within 48 business hours
Urgent: Within 24 business hours
Priority: Within 2-4 hours during business hours

🕒 Business Hours

Monday - Friday
9 AM - 6 PM EST

📋 Support Categories

Technical Support
Account Issues
Feature Requests